Terms and Conditions

Website Terms and Conditions


By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this web site is copyright © Building Angels.  All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner's permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission. Use of the Building Angels logos by unauthorised persons, including their reproduction on other websites without appropriate authorisation constitutes a criminal offence under the federal Geneva Conventions Act.

You must not link to this site from a site or in a manner which disparages the reputation of Building Angels, its related corporate sponsors,suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact the Communications Manager of Building Angels.

If you have any questions about this web site, or if you find any errors, please contact us at mail@buildingangels.org.au.

Restrictions and Limitations of Liability

Building Angels does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials.No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third-party rights, title,fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

This site may be linked to other sites that are not maintained by Building Angels. Building Angels is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Building Angels of the sites. Building Angels makes no representations whatsoever about any other website which you may access through this one.


The material in this site could include technical inaccuracies or typographical errors. Building Angels may make changes or improvements at any time. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.


We acknowledge that pledging your services you are generously donating your time, skills and efforts.  

Building Angels will contact you regarding your pledged services based on your location and skill set with details of the location of the project, the scope works, the programme and the any deadlines relating to the works to be undertaken. You will nominate whether you are available to undertake the works ordecline from undertaking the works based on your current level of work commitments at that time.

As a volunteer you have rights but a volunteer environment is still a workplace, and as such, you have certain responsibilities that must be upheld.

Before you start, you should check that:

· Your role and scope of works is clear and specific

· The organisation can provide you with written information about its purpose and activities

You agree to:

· Respect confidentiality and privacy

· Under take a police check if it is deemed necessary

· Be punctual and reliable

· Carry out the duties listed in your scope of works

· Be accountable and seek clarification for anything you are unsure of

· Give notice if your availability changes or you are leaving the organisation

· Report any injuries or hazards that you notice in the workplace

· Maintain your own Workers Compensation Policy and Contract Works insurance

· Adhere to the organisation's policies and procedures

· Ask for support when needed

· Pledge your services free of charge and agree to absorb the cost of any out of pocket expenses incurred in terms of getting to the site, tools required to undertake the works and any other incidentals used in pledging your services.

You have the right to:

· To work in a healthy and safe environment (refer to your State's Work Health and Safety Act[s]);

· Not to fill a position previously held by a paid worker;

· Not to do the work of paid staff during industrial disputes;

You declare that:

· You are qualified in your trade

· You carry the necessary Workers Compensation and Contractors Work insurance


General Terms

Donations to Building Angels of $2 and over may be tax deductible. This will be identified in the relevant appeal details online or by calling 1800 0ANGEL (026435), and will also appear on your tax receipt. Ongoing monthly donations are tax deductible and will be receipted at the end of the financial year.

Disputes and refunds

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 1800 0 ANGEL (026 435) and confirm that notice in writing or by email at mail@buildingangels.org.au as soon as possible so that we can resolve your query quickly. Any issues should be directed to Building Angels in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Monthly donations

Please note we have yet to implement this option.

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a debit payment you must notify us by calling 1800 0 ANGEL (026435) at least 30 days before the next donation day.

Please provide details of your donation agreement, such as name,address, and supporter number, etc, for ease of processing.

Direct Debit Service Agreement
You can view our Direct Debit Service Account Here (NEEDS HYPERLINK)

You can access and change your personal information at any time by calling Building Angels on 1800 026 435.

Last updated: 10th February 2020

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